Can I try Kustom360 first?
Yes. We offer a full-featured 30 days free trial. No credit card required.
Are there limits to the free trial?
You can have only up to 10 users for the free trial.
Can I cancel any time?
Yes, you can cancel any time if you are subscribed to the monthly plan, and at the end of the billing cycle for the Annual plan.
How are users counted? Are web app and mobile app users counted separately?
Users are counted per username or email address added to Kustom360. Each user can access both the web and mobile app, depending on the access permissions that you will set.
How will I be billed?
You will be billed in advance via credit card. Cutoff for the number of users to be billed for usage for the following month will be on the 30th of each month. (Example: Billing amount for usage for March 1 to 31 will be based on the number of users by February 28/29. You will receive the invoice on March 1.)
Is there prorating?
Users added within a current billing period will be prorated in the next billing. For the Annual plan, you will be billed the prorated annual amount right after adding a user. However, users deactivated before the cutoff date or before the end of the Annual billing cycle will not be prorated or refunded.
Will my monthly/annual plan be renewed automatically?
Yes, your subscription renews automatically. To cancel your account before the next billing period, you may email firstname.lastname@example.org
Can I avail the add-on any time?
Yes. You can even choose to have it on your free trial and will only be billed for it once you purchase a subscription plan. You can also purchase it even after you have subscribed.
How is the add-on billed?
The add-on price is a fixed amount (not on a per user basis) on top of your monthly or annual subscription fee. It will be billed annually depending on your subscription plan. (i.e. If you are on an annual plan, the add-on will also be billed annually with the same term as your subscription plan).